Terms

1.- MINIMUM STAY AND BOARD

In all cases the minimum stay is from 2 nights. The basic board, included in the prices shown in this website, is on a Bed & Breakfast basis. For other board conditions please request an estimate.

2.- DISCOUNTS AND EXTRA CHARGES

- 5% DISCOUNT on 7+ nights stay

- 15% DISCOUNT on 30+ nights stay

10 % extra charge over regular price on special dates:

                - From 1 November to 31 December.

                - Easter week.

                - Bank holidays.

Under certain circumstances the non-refundable fee policy will be applied (Chirstmas, Bank holidays, etc.) and the full amount will be paid upfront when booking.

3.- PAYMENT

The payment of the fee is made upfront: 50% with the booking (bank transfer of payment gateway) and 50% upon arrival to the hotel in cash or credit card (American Express will NOT be taken)

4.- CANCELLATIONS

Cancelled bookings will be refunded in full provided the cancellation occurs 2 days after the reservation is made.

Should the cancellation take place 2 days after the reservation is made, the establishment will charge 50% of the rate.

5.- OTHER SERVICES AND FEES

Extra bed                                                           €45 per night

Cradle                                                                 €20 per night

Pets                                                                     €10 per night

Laundry service                                                    Consult prices

Therapy and massage                                          Consult prices

Catering or restaurant services                            Consult prices

Excursions                                                          Consult prices

Sports activities                                                  Consult prices

Other activities                                                   Consult prices

Shuttle                                                                Prices will vary according to the distance covered

More detailed GENERAL CONDITIONS

1.1 The requesting of a reservation entails a duty to authorize the debiting of the agreed deposit on the customer’s credit card provided.

1.2 The booking fee includes only the agreed services (self-catered, bed and breakfast, etc.). No extra, nor optional, nor any other service apart from those specifically agreed on through the online system will be provided.

1.3 The booking fees include IGIC (VAT applied in the Canary Islands) unless such tax is expressly excluded.

1.4 Initially, unless agreed otherwise, rooms will be used from 14:00 on the day of arrival until 12:00 on the day of departure, when these must be cleared. Bookings will be guaranteed until 18:00 on arrival date and any arrival later than such time must be reported to the hotel management as soon as the possibility of a late arrival is known.

1.5 Payments can be made by any credit/debit card accepted by the hotel (NO AMEX) and/or in cash with legally accepted Euro currency.

1.6 Payment policy requests a 50% of the fee paid upfront when booking and 50% upon arrival. 

1.7 Under certain circumstances the non-refundable fee policy will be applied (Chirstmas, Bank holidays, etc.) and the full amount will be paid upfront when booking.

2.- CANCELLATION POLICY

Cancelled bookings will be refunded in full provided the cancellation occurs 2 days after the reservation is made.

Should the cancellation take place 2 days after the reservation is made, the establishment will charge 50% of the rate.         

3.- APPLICABLE LAWS

The liaisons between the hotel and the customer will take place under the rule of the Spanish legislation.

4.- JURISDICTION

In the event of any dispute between the parties to this agreement, the Courts of LAS PALMAS (Spain) will hold the sole competence to solve such dispute, renouncing the parties to any rights for the case to be heard by the Courts of any other jurisdiction.