Booking terms and conditions

1.- MINIMUM STAY AND ACCOMMODATION BOARD


The minimum stay is from 2 nights for all cases.

The basic accommodation regime is with breakfast which is already included in the prices shown on this website

For other accommodation arrangements (half or full board) please ask.

 2.- DISCOUNTS & EXTRA CHARGES

DISCOUNT 5% for stays of more than 7 nights.
DISCOUNT 15% for stays of more than 30 nights.
10% charge on prices during special dates:
from November 1 to December 31.
Easter week
In certain circumstances, the non-refundable rate will apply (Christmas, Easter, etc.) and the total amount will be paid at the time of booking.

 3.- PAYMENTS
The payment of the amount is under prepaid modality: 50% when making the reservation (bank transfer or payment platform) and 50% at the establishment upon arrival in cash or by credit card (American Express not accepted).

 4.- CANCELLATIONS

The cancellation of the reservation with refund of the total amount paid may be made up to 2 days after the completion of the reservation.

If the cancellation occurs after 2 days of the date of completion of the reservation, the establishment will charge as cancellation fees the 50% of the amount already paid.


In case of No Show guests on the day of the beginning of the contract, the reservation will be considered canceled for all purposes and the corresponding charge will be made.  
 

5.- OTHER SERVICES AND THEIR PRICES

Extra bed: € 45 / night
Cot: € 20 / night
Pets: € 10 / night
Laundry: ask prices
Therapies and massages: ask prices
Catering or restoration: ask prices
Excursions: ask prices
Sports activities:  ask   prices
Other activities:  ask   prices
Transfers prices depend on journeys.

More details GENERAL CONDITIONS

1.1. The fact of requesting a reservation implies the obligation on the part of the user to authorize the charge of the stipulated deposit on the credit card that he/she provides.

1.2. The price of the reservation includes exclusively the reserved service (only accommodation, accommodation and breakfast, etc). No optional extra or any other service that is not expressly contracted through the system established on the website is included. VISITS ARE NOT ALLOWED.

1.3. The prices of the reservation include the IGIC taxes unless they are expressly excluded.

1.4. As a regular norm and unless otherwise agreed, check-in can be done from 14:00 on the day of arrival and check-out until 12:00 on the day of departure, at which time they should be free. Reservations will be guaranteed until 18:00 on the day of arrival and you should contact the person in charge of the establishment as soon in advance as possible if your arrival will be after that time.

1.5. Payments can be made by credit / debit card accepted at the establishment (NO AMEX) and / or cash by legal tender in Euros.

1.6. Payment will be made 50% of the total upon formalizing the reservation and 50% upon arrival.


3.- APPLICABLE LEGISLATION

The relations between the establishment and the users will be governed by Spanish legislation.

4.- JURISDICTION

Any disputes between the parties arising from the contractual relationship shall be subject to the exclusive jurisdiction of the courts of the city of Las Palmas de Gran Canaria (Spain) , expressly waiving any other jurisdiction that may correspond to them.